Job summary

Miami, FL, United States, North America
Career Level:
Senior (5+ years of experience)
Bachelor's Degree
Job type:
Full time

LIII IT Support Engineer

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About Grove Networks

Grove Networks has been in business since 2000 and in 2015 was ranked #264 Managed Service Provider world-wide and #1 MSP in Miami-Dade by MSPmentor Global 501. We were also recognized and nominated for the "Shooting Star Award" by the Coral Gables Chamber of Commerce as a company that has made an effort to hire, mentor and promote young professionals!

Our passion is helping small-businesses become more successful through our proven technology processes.  We are committed to our team and want to see our employees (you) succeed. We are 100% committed to your success and stand behind our team!

We are looking for top performers in IT service roles who have developed a keen technical awareness that enables their ability to identify and resolve technical issues appropriately and in a timely manner.

People acknowledge your passion, integrity, and professionalism. You have excellent organization skills and great attention to detail.  You are goal oriented, are self-driven, with a strong work ethic and work well with minimum supervision in a team. You have a sense of urgency for delivering value to customers. You thrive in a fast-paced technology service environment. 


  • Passion, professionalism, commitment, excellence and integrity are our core values.
  • 3+ years of advanced experience. 5+ years of experience and college education is preferred.
  • Working understanding of Managed Service Provider (MSP) support, technology documentation, VMware vsphere, WMware view, Windows server and desktop, WAN & LAN connectivity, routers, firewalls, Active Directory, Office Productivity Applications, and security is required.
  • Advanced understanding of network documentation, ITIL, OpenDNS, Office 365, SIP VoIP, networking, security, business applications and storage (NAS and SAN) are desired.
  • MCSA+, VCP, and CCNA certifications are preferred.
  • Experience with ConnectWise PSA, LabTech RMM, Fortinet, HP PSG and Enterprise, Ruckus Wireless, Allworx VoIP, Datto, RapidFire, HIPPA, Storagecraft, Veeam and APC are highly regarded.
  • Excellent verbal and written communication skills
  • Multi-lingual (English and Spanish) preferred

Grove Networks offers:

  • Competitive compensation program
  • Outstanding benefits package (including medical, dental, vision, life & disability insurance)
  • Profit Sharing Plan
  • Employee Referral Bonus Program
  • Ongoing training opportunities



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