11 Things We do Better

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Why Choose Grove Networks?

 

  1. Our Clients Love Us and Love Their IT: Just read our Testimonials page!

  2. Guaranteed Two-Hour Response Time or Your Money Back: At Grove Networks, we always pick up the phone. Our engineers will typically respond to your issues within 10 minutes. However, if we don’t get back to you within two hours, we will give you money back. That’s our promise to you.

  3. Expeditious Repair: Your IT Support problems, large or small, will be resolved quickly, efficiently, and correctly. Our average time to resolution (ATR) is measured in real time and we typically resolve issues within two hours. That means you are back working in no time at all. Furthermore, our results show that we only have 0-1 reopened tickets per week. We get it right the first time.

  4. We Talk Business, NOT Technical Jargon: We consider ourselves business people first and technologists second. You will never feel lost or confused by any technical talk from our engineers. At Grove Networks, we believe it is just as important to translate the impact of technology to business professionals so everyone is always on the same page, as it is to resolve your IT problems quickly and efficiently.

  5. We are Technology Experts: All our processes, standards, and best practices are developed through the highest levels of partnerships and certifications with the best-in-class technology manufacturers. We collectively have more than 100 technical certifications as an organization and have the best resources for staying up-to-date with new methods and products. Grove Networks has been in business since 2000 and has invested over a decade building those processes, standards, and best practices. In 2015, we were awarded the Coral Gables Chamber of Commerce "The Rising Star Award" for nurturing the careers of young professionals. We were also ranked #1 Managed Service Provider in Miami-Dade County and #5 in the State of Florida on the MSP Mentor list in 2015. We believe that extraordinary success stems from ordinary discipline and continue to grow and succeed a highly competitive market since 2000.

  6. 100% Satisfaction Guaranteed: We believe so strongly in our business and technical ability that we guarantee your unconditional satisfaction. We will bend over backwards and jump through any hoops to ensure you are a raving fan of our IT support services.

    Our specialty is delivering worry-free technology through exceptional service, and our passion is helping businesses succeed in whatever way we can. We are advocates of the entrepreneurial operating system to help businesses achieve their vision, put the right people in the right seats, make data-driven decisions, follow processes by all, identify issues and solve them forever, and build traction in their business.

  7. We Won’t Surprise You With Bad News: We are 100% accountable for our advice, processes and best practices. We will let you know of potential risks and recommended upgrades and solutions as part of our reviews with you. We schedule periodic meetings with you that are dedicated to the alignment of your business in relation to industry best practices, standards and processes. Your budget, hardware expirations, software support, subscriptions, and much more, are reviewed on a perpetual basis to ensure there are never any surprises.

  8. No Unpredictable IT Spending: Because we standardize our solutions, we can predict what your spending will be as our client up to three years in advance. Our support model is a fixed-fee unlimited support model.

    Statistically, 40% of cost of technology wasted is contributed to “shelfware,” software and hardware that did not work but seemed to be the appropriate solution at the time of purchase. Through our processes, standards and best practices, we know 100% of the time that our solutions work with spectacular results. This not only reduces cost and risk, but it improves productivity, functionality, and efficiency.

  9. We Won’t Nickel-and-Dime You: Our best-in-class IT Support plan, AdvantageIT, is a fixed-fee unlimited support plan (Monday-Friday, 9-6 P.M.). After the first year as an AdvantageIT client, you have the option of including all IT Support fees for a simple per-user, per-month fee. This includes all telephone systems, server systems, desktop upgrades, software upgrades, project management, after hours support, and the like. No surprises or secrets!

  10. Our People and Culture are the Best: Our people are the best. We don’t just say that, we can prove it. Talk with us and we will show you a cultural survey done on our employees against best-in-class IT support companies from around the world. We beat the averages by 3 points (on a scale of 1 to 10) on almost every question.

    Every new Grove Networks employee has passed a series of intelligence (Wonderlic), attitude and behavioural psychological tests and has been trained through our partnerships and certification process. All are background-checked. All our employees are local and are never subcontracted. This allows us to have complete (and trained) control to deliver service excellence. We guarantee your systems, data and business are safe with us.

  11. We are Much More Than Simply IT Support Guys: Our IT department is divided into FIVE distinct departments and areas of accountability. Each division has a specific, unique ability as it relates to supporting the technology side of a modern business. The person who is supporting your desktop computer is completely separate from the person who reviews the business impact of technology and budgeting with your C-level executives to ensure we provide you with the best technological experience.

 

Call Us Today at (305) 448-6126

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