The national average for trouble tickets submitted by companies to the IT help desk is between 2-4 tickets per user per month. Our customers are averaging 1-2 tickets for every 4 users per month. This means that a 20-employee company is dealing with 40- 80 issues per month, while our customers experience only 5-10 for the same size company. This could translate into days or weeks of increased productivity considering the time spent submitting, reviewing and fixing the issue and then getting back on track with the task at hand.
Why is this important?
Many times businesses owners continue to hire personnel in order to increase productivity, which is a very costly investment. Finding, training and onboarding new employees can take months. Additionally, new team members, no matter how good, are bound to take time fitting in, which can affect morale and productivity.
Our unique formula for implementing systems that work, managing them correctly and matching business goals to IT strategy allows business owners and team members to focus on building their business without worrying about managing IT.
If you would like to hear more about our unique perspective on technology and cost, please contact us.
