3Com eXchange Call Center Creates Increased Service for Customers and Reduced Costs for Businesses

Full-Featured, Affordable Call Handling and Management
The 3Com eXchange Call Center Solution is a feature-rich voice routing and management offering that works with 3Com NBX IP telephony platforms to control and monitor call center interaction, distribution, call handling, and reporting activities. Its modular, and scalable design permits cost-effective, incremental expansion and upgrades. And 3Com support options ensure a successful implementation.

Base modules include eXchange Engine for establishing call routing rules, eXchange Administration for defining and modifying parameters of call center entities, eXchange Visor for robust monitoring and report generating, and eXchange Agent for creating convenient access to call center capabilities from a customizable PC toolbar. Optional modules offer wall-board connectivity and software that puts wall-board functionality on the agents' PCs.

The 3Com eXchange Call Center is an excellent way for small and midsize enterprises to better serve call-in customers and make customer relationship management more efficient—while minimizing day-to-day expenses and on-going cost of ownership.